LUMORA PRIVACY POLICY

1. Information We Collect

We may collect the following types of information when you interact with our services:

• Personal information: name, email address, billing address, and any other details you provide when subscribing.
• Payment information: payment details are processed securely through Stripe. Provider does not store or have access to full credit card numbers.
• Website content: text, images, and materials you provide for customization of your website.
• Technical data: IP address, browser type, and usage data collected automatically through analytics tools to improve service performance.

2. How We Use Information

We use the information we collect to:

• Provide and maintain hosting services.
• Process payments and manage billing.
• Communicate with you about updates, maintenance, or account issues.
• Improve our services and website functionality.
• Comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal data. We may share information only in the following cases:

• With service providers such as Stripe (payment processing) and Google Cloud (hosting infrastructure).
• When required by law or to respond to valid legal requests.
• To protect the rights, property, or safety of Lumora and its clients.

4. Data Security

We implement industry-standard measures to safeguard your data, including encryption and secure access controls. While we take reasonable precautions, no method of transmission or storage is 100% secure.

5. Data Retention

We retain client information only as long as necessary to provide services and comply with legal obligations. Data may be deleted or anonymized after account termination, subject to backup and technical requirements.

6. Client Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of the personal data we hold about you.
• Request correction or deletion of your data.
• Object to processing of your personal data.
• Withdraw consent at any time, where applicable.

Requests can be made by contacting us at [email protected].

7. International Data Transfers

As our services are hosted on Google Cloud and payments are processed via Stripe, your information may be transferred and processed outside of your country of residence.

8. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

9. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Florida, United States.