Terms and Conditions

Lumora Terms and Conditions

Last Updated: Mar 23, 2025

Welcome to Lumora. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1.Who We Are

Lumora is a digital agency specializing in high-end, custom-designed websites and digital experiences. We work with bold brands, entrepreneurs, and businesses ready to elevate their online presence with style, speed, and strategy.

2. Services Provided

Each client engagement begins with a formal proposal or contract that defines:

  • Scope of work

  • Timeline

  • Investment (pricing)

  • Revision terms

  • Deliverables

A signed agreement and initial payment are required before project work begins.

3. Payment Terms

           

                        

    • All Lumora website packages — including Starter, E-commerce, and Custom builds — require full payment (100%) upfront before project work begins.

    • Payments are non-refundable once made, unless otherwise agreed to in writing under exceptional circumstances.

    • Once any payment is made, it is considered non-refundable unless explicitly agreed in writing.Projects are not booked, scheduled, or initiated until full payment is received.

    • Payments are non-refundable once made, unless otherwise agreed to in writing under exceptional circumstances.

    • However, if you book a consultation call, a 50/50 payment split may be arranged. This option is reserved for custom projects discussed and approved directly during the call.

4.Ownership and Intellectual Property

  • Lumora retains ownership of all creative materials, assets, code, and designs until full payment is received.

  • Upon final payment, the client receives the rights to use the final, approved deliverables for their business.

  • Lumora reserves the right to showcase completed projects in its portfolio and marketing materials unless explicitly agreed otherwise.

5. Client Responsibilities

Lumora is not liable for any indirect, incidental, consequential, or special damages resulting from the use of its services or websites.
Liability is limited strictly to the amount paid by the client for the specific service in question.

6. Delivery Timeline & Guarantee 

We are committed to delivering your project within the timeline defined in your proposal:

  • Custom Basic Website: 7–14 business days

  • Custom E-Commerce: 10–16 business days

  • Custom Landing:  7–10 business days

If Lumora fails to meet the stated timeline due to internal delays (not caused by the client), a partial refund or credit may be offered at our sole discretion.

Please note: delays caused by missing content, late client feedback, or unclear communication are not eligible for refund or credit.

7. Changes to Terms

Lumora reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website.

8. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at bylumora.agency.com